Customer

CRM

Win more customers and look after the ones you have.

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Illustration of leads flowing into a sales funnel, contact avatars, a pipeline chart and a won-deal card.

What it does

Capture leads, move opportunities through the pipeline, plan activities and see every customer in one 360 view. Segments and campaigns reach the right people, and tickets handle after-sales support.

Key features

Sell

  • Leads and opportunities
  • Pipeline board
  • Activities and reminders

Market

  • Customer segments
  • Campaigns
  • Customer feedback

Support

  • Support tickets
  • Customer 360 view

Screens from this module

Real screens, shown with sample data.

CRM dashboardSample data

How it works

  1. 1

    Capture the lead

  2. 2

    Qualify and quote

  3. 3

    Win and hand over to sales

  4. 4

    Support and grow the account

Reports & dashboards

  • CRM dashboard
  • Pipeline and win rate
  • Activity reports

Who uses it

Related modules

  • Sales documents

    Quotations, orders, deliveries, invoices, returns, credit notes, salesmen and targets.

    Sales & POS

  • Loyalty

    Points on every sale, redemption at the till and a profile for every customer.

    Customer

  • Omnichannel Inbox

    WhatsApp, Facebook, Instagram, e-mail, Telegram, web chat, SMS and Google reviews in one inbox.

    Customer

  • Appointments

    Calendar booking by staff and service, checked out straight in the POS.

    Customer

See MAPRIT working for your business

Book a demo with our team and see it working for your business.

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