Customer

Loyalty

Reward repeat customers and see who they are.

Illustration of a loyalty card, reward coins with stars, a gift and a points progress bar.

What it does

Customers earn points on what they buy and redeem them at the POS. Each customer has a profile with contact details and purchase history, which CRM and omnichannel campaigns can use.

Key features

Scheme

  • Point-based earning rules
  • Redemption at the POS
  • Points balance on the receipt

Customers

  • Customer profiles and groups
  • Purchase history
  • Customer 360 view with CRM
  • Use in campaigns and segments

How it works

  1. 1

    Set the earning and redemption rules

  2. 2

    Attach the customer to the bill

  3. 3

    Points are added automatically

  4. 4

    Customers redeem on a later visit

Reports & dashboards

  • Points earned and redeemed
  • Top customers
  • Customer purchase history

Who uses it

Related modules

  • Point of Sale

    Fast touch POS with barcode, scales, split bills, cash drawer and business day control.

    Sales & POS
  • Pricing & Promotions

    Price lists, special prices, discount groups by channel and period, buy X get Y and combo offers.

    Sales & POS
  • CRM

    Leads, opportunities, pipeline, activities, segments, campaigns and tickets.

    Customer
  • Omnichannel Inbox

    WhatsApp, Facebook, Instagram, e-mail, Telegram, web chat, SMS and Google reviews in one inbox.

    Customer

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