Omnichannel Inbox
Every customer conversation in one place, linked to the customer record.
What it does
Connect your business channels and answer from one shared inbox with assignment, labels and quick replies. Auto responders handle after-hours messages, and campaigns send approved templates to opted-in contacts.
Key features
Channels
- WhatsApp Business, Facebook Messenger and Instagram Direct
- E-mail, Telegram and SMS
- Website chat widget
- Google Business Profile reviews
Team inbox
- Assignment, labels, snooze and private notes
- Quick replies and WhatsApp templates
- Link conversations to customers
Automation
- Auto responders with business hours
- Campaigns with opt-in / opt-out
- First-response SLA tracking
Screens from this module
Real screens, shown with sample data.
How it works
- 1
Connect your channels
- 2
Messages arrive in one inbox
- 3
Agents reply or automation answers
- 4
Measure response times and campaigns
Reports & dashboards
- Inbox dashboard
- Response time and SLA
- Campaign results
- Agent performance
Related modules
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Customer
See MAPRIT working for your business
Book a demo with our team and see it working for your business.